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Service Specialist

MERS Goodwill is looking for Service Specialist to join our MWA team. Service Specialist will provide a range of services to participants. This position requires consistent communication with participants to help ensure moving participants towards self-sufficiency. The participant will be serving Douglas, Wright and Ozark Counties.

Primary Functions:

  1. Send required letters and correspondence, Perform Case Management duties such as; conduct timely intake and orientation on all referrals, perform “real-time” data entry and ensure paper documents are submitted timely, arrange for and process supportive services, collect and process attendance logs, apply sanctions, obtain needed verification, maintain no less than 30 day contact with consumers.
  2. Conduct comprehensive intake and orientation to available services, make referrals, and provide/arrange supportive services for participants.
  3. Develop and maintain individual plans including continual next-step planning.
  4. Establish and maintain professional/confidential/ethical/helpful relationship with all consumers.
  5. Assess consumers for appropriate levels of service (including waivers) and referrals to internal and external services and providers. Place consumers in appropriate activities including community services.
  6. Develop and maintain knowledge of community resources. Make referrals, advocate and follow-up.
  7. Model workplace appropriate attire and behaviors. Ability to travel, transport clients, and deliver services in the home.


High School or equivalency required. BS/BA in Social Work or related field with relevant work experience in strongly preferred. Valid drivers license, current auto insurance, and independent transportation required.

Location: Mountain Grove, MO

Salary Range: $14.43 - $14.70/hr (benefits included)

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